Get help

Advice & support for homeless people

If you’re homeless, Crisis can offer you expert help to find safe housing, an opportunity to gain new skills plus wellbeing and safety advice at our Skylight centres.

Find your nearest centre

We can help you if you're near a Skylight Centre, currently homeless or at risk of being homeless. Find your nearest centre from the list below. During the Covid-19 crisis our buildings are closed or have very restricted access. We are providing most support remotely through phones or online where possible.

How Crisis can help you

Every year we work with thousands of people to help them rebuild their lives and leave homelessness behind for good. How we can help depends on someone's needs and situation.

One of our friendly experts will spend time with you to work out what you need. We could help you with:

Finding a home and settling in well
Getting new skills and finding a job
Improving your health and wellbeing

Malindie's story
I started coming to the Crisis women’s group. Getting up, getting dressed, coming to a group, meeting other people – it made a massive difference. When you haven’t been working and haven’t been studying or been doing anything academic – it’s amazing the things that you lose. Crisis has given me so much strength and I believe in myself. I’ve never believed in myself. I tell everyone: “Go to Crisis”. I carry the timetables in my bag and hand them out – because I know it works. Malindie, Coventry


Help from other organisations

If you can't find a Crisis Skylight centre near you, or you need help with emergency accommodation, take a look below for links to other organisations who may be able to help.


Coronavirus (COVID-19): what you need to do
Guidelines for the public from the UK government's website.

NHS advice on Coronavirus
Advice from the NHS website including what to do if you have symptoms.

Housing advice during Coronavirus from Shelter
There are new rules about housing eviction during the pandemic, go to the Shelter website for more information.

Benefit and budgeting calculator
If your income is affected by Coronavirus (COVID-19) you may be able to claim additional support to help you through this period. Your income may be affected due to working less, no longer working, self-isolating, or caring for someone who is sick. 

Access a specialist service If you or someone you know needs support and advice on emotional matters, your rights, money, domestic violence, benefits or being 16-25 years old and homeless, these organisations can help.

Legal advice

Health & wellbeing

Financial advice

Domestic abuse

Find people

Young People (aged 16-25)

LGQBT (aged 16-25)

Shelter helps people struggling with bad housing or homelessness through free advice, support and legal services.

The charity also has a lot of housing-related information on its website offering practical advice on homelessness, housing benefit, council housing, private renting and much more.

If you (or someone else) are in immediate danger, call 999 and ask for the Police or an ambulance.

If you or someone you know is sleeping rough in England, Wales or Scotland, around the Glasgow area, these local services offer help:

There are registered vet practices and charities across England, Wales and Scotland that provide free food and care (medical essentials, bedding, collars, toys and advice) to people who live on the streets with their dogs. They include:

Many hostels and shelters only give beds to people who’ve been referred by other agencies.

Read the general advice on hostels, below, from homelessness and housing charity Shelter if you need a hostel or night shelter now.

The Pavement magazine also has a list of night shelters on its services page.


Get advice from your local council If you’re homeless, or at risk of becoming homeless, your local council is likely to have a duty to help you stay in your home or find accommodation.

They may also have a duty to house you depending on your circumstances, such as if you have children who depend on you. They have to provide you with advice on your housing situation and alternative housing options.

Find out more about a council’s duty below.

Use this database to find projects and organisations that help people who are homeless or at risk of homelessness to find rented accommodation.

Across Great Britain on any given day of the week, a number of organisations and volunteers provide free meals - hot breakfasts, lunches and dinners as well as soups, sandwiches and drinks - from various day centres, mobile kitchens and other venues.